Your privacy matters.

Effective date: August 23, 2026

Canadian Pantry Preparedness respects your privacy and collects only the personal information reasonably needed to provide our products, answer questions and operate our business.

Information we may collect

We may collect:

• your name and email address;
• your order number and basic transaction details;
• information you provide through our contact form or by email, including the selected support category and your message; and
• basic website usage information, such as page views and unique visitors.

Payment transactions are handled by our payment and delivery providers. Canadian Pantry Preparedness does not collect or store your complete payment-card information.

How we use your information

We may use your information to:

• deliver purchased products;
• respond to questions and provide customer support;
• confirm purchases and investigate download, payment or duplicate-order issues;
• review and process eligible refund requests;
• maintain necessary business, accounting and legal records; and
• improve our website, resources and customer experience.

Information submitted for customer support will not automatically be added to a marketing mailing list. Marketing messages will only be sent when you have separately agreed to receive them.

Sharing of information

We do not sell or rent your personal information.

Information may be shared with service providers that help us operate the website, process payments, deliver digital products, manage email or provide customer support. These providers receive only the information needed to perform their services.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers or business.

Storage outside Canada

Some service providers may store or process information outside Canada. Information stored in another country may be subject to that country's laws and may be accessible to its courts, law-enforcement agencies or government authorities.

Retention

Customer-support messages will generally be retained only as long as needed to resolve the matter and maintain reasonable business records, normally for no longer than 24 months after the matter is closed unless a longer period is legally required.

Transaction, accounting and tax records may generally be retained for at least six years or for any longer period required by law.

Security

We use reasonable administrative and technical safeguards appropriate to the information we handle. However, no website, email service or electronic storage method can be guaranteed to be completely secure.

Please do not submit passwords, complete payment-card numbers, banking information or sensitive medical or health information through the contact form or by email.

Access and corrections

You may ask what personal information we hold about you or request a correction by contacting:

canadianpantrypreparedness@gmail.com

We may need to verify your identity before completing a request.

Questions or complaints

Questions, privacy requests or complaints may be sent to:

We aim to respond within two business days.

Changes to this policy

This policy may be updated when our website, service providers or legal obligations change. The effective date at the top of the policy will identify the latest version.